Frequently Asked Questions

Shopping and products

What does Hair We Go carry?

We offer hair extensions, wigs, braiding hair, hair care products, cosmetics, styling tools, barber and grooming products, lashes, and beauty accessories.

How do I choose the right option?

Review the product description and available length, color, size, and style options before ordering. If you need help, email hairwegostore@gmail.com.

Orders and shipping

How much is shipping?

Available shipping methods, costs, and estimated delivery times are shown at checkout based on your order and delivery address.

When will my order ship?

Orders are usually prepared within 1 to 3 business days. Transit time begins after the order ships and varies by destination and item.

How do I track my order?

When tracking is available, it will be sent to the email address used at checkout. Please allow time for the carrier to scan the package.

Can items arrive separately?

Yes. Items in the same order may arrive in separate packages. You will receive tracking details as they become available.

Can I change my address?

Check your address carefully before placing the order. If you notice an error, contact us immediately. Changes are not guaranteed after an order begins processing.

Returns and support

Can I return an item?

Eligible unused and unopened items may be requested for return within 14 days of delivery. For health and hygiene reasons, opened or used hair, wigs, lashes, cosmetics, adhesives, and similar personal-care items cannot be returned. See our Refund Policy for full details.

What if my item is damaged or incorrect?

Email us within 3 days of delivery with your order number and clear photos of the item and packaging so we can help.

How can I contact you?

Email hairwegostore@gmail.com. We normally reply within 1 to 2 business days.