Refund Policy

Return window

Contact us within 14 days of delivery to request a return. To be eligible, an item must be unused, unopened, unaltered, and in its original packaging with proof of purchase. Do not send an item back before receiving return instructions.

Health and hygiene exclusions

For health and hygiene reasons, opened, tried-on, installed, altered, or used hair extensions, wigs, braiding hair, lashes, cosmetics, adhesives, and other personal-care items cannot be returned.

Damaged or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email hairwegostore@gmail.com within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Non-returnable items

Gift cards, clearance items, and final-sale items are not returnable. Items that do not meet the eligibility requirements above may also be declined.

Return shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Your bank or card provider may need 5 to 10 business days to post the refund.

To start a return, email hairwegostore@gmail.com.